Returns & Refunds

To Initiate Return:

Within 30 days from the receipt of your shipment, please email us at teamthorex@gmail.com. Then, pack up and return your "like new" Thorex Massager(s) in original packaging. 25% restocking fee will be deducted from net unit price. Buyer will be responsible for mailing cost back to the warehouse. 

Please note that exchanges and returns must be in their original packaging and in "like new" or re-sellable condition. We also cannot accept a return or issue a refund if your item arrives back to us damaged or if your package is lost when you ship it back to us.

International & Continental US/Canada customers will be responsible for return shipping costs

Refunds: 

Refunds will be provided in the same way that the initial payment was made minus 25% restocking fee (e.g. Visa payments will be refunded directly to your Visa).